FAQ

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 1-2 hours!

Pre Sale Questions

Direct to Film (DTF) transfers involve printing designs onto special films that are then transferred onto various fabrics using heatpress. This method allows for high-quality, durable prints on a wide range of textiles, including cotton, polyester, and blends.

We accept high-resolution images in PNG, JPEG, AI, TIFF , EPS or PSD formats. For best results, ensure your design is at least 300 DPI with transparent background.

DTF gang sheets refer to a method of printing where multiple designs are printed side by side on a single sheet of special transfer film. This approach allows for efficient use of materials and the ability to print multiple designs in one go, which is particularly cost-effective for small to medium-sized print runs.

Shipping Questions

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

No, we do not ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.